Prices at a glance
| Plan | Pay monthly | Pay for the year |
|---|---|---|
| Scam & Fraud | $29 a month | $320 a year (you save $28) |
| Scam & Fraud + Tech Support | $49 a month | $540 a year (you save $48) |
| Neighborhood pricing, with your community's code | $19 or $39 a month | $210 or $430 a year |
Community codes are $10 off each month on monthly plans, or $110 off each year on yearly plans. Prices don't include sales tax.
Home visits (tech help only)
| Members | Non-members | |
|---|---|---|
| First hour | $125 | $195 |
| Each extra half hour | $50 | $75 |
| 3-visit pack | $330 | not offered |
In our home-visit area only. The 3-visit pack is used within 12 months. We tell you the price and get your OK before we come.
Your plan includes
Help by phone, text, email or video call, as often as you need, during business hours. Scam checks and fraud response (both plans). Tech help (Tech Support plan). The Lookout, our free monthly scam alert.
Paying for the year on the Tech Support plan? One home setup visit (up to 1 hour) is included each year, if you live in our home-visit area.
Home visits cost extra
Members: $125 for the first hour, then $50 for each extra half hour, or 3 visits for $330, used within 12 months. Non-members: $195 for the first hour, then $75 for each extra half hour. For tech help, in our home-visit area only. We tell you the price and get your OK before we come.
Prices don't include sales tax, which we add where the law requires it. Classes and workshops are offered to groups of 10 or more people through a community or organization; we don't offer one-on-one classes.
Paying monthly
Your card or bank account is billed on the same day each month. Cancel anytime by calling or emailing us. Your service continues through the end of the month you've paid for; we don't refund partial months.
Paying for the year
You pay once for 12 months. We email you a reminder 30 days before your plan renews, so you're never surprised. Changed your mind? Cancel within 30 days for a full refund (less $125 if you used an included home visit). After 30 days, we don't refund unused months, except: if the member moves into nursing or assisted-living care or passes away, we refund every full unused month.
Changing plans
Moving up to Tech Support: anytime. You pay only the difference for the time left. Moving down to Scam & Fraud: monthly plans change on your next bill; yearly plans change when your year renews.
Where we help
Help by phone, text, email and video call works anywhere in the U.S. Home visits are available only in the ZIP codes listed on our website, and not at every location. Live outside them? You can still join; you just won't be able to book visits.
Home visits
For tech help only. Book ahead during business hours. We confirm the time and price by text or email, and you reply OK. Please give us a day's notice to reschedule. You pay after the visit with a secure link or by check, never by giving us a card number over the phone.
Hours
A person answers calls, texts and emails during business hours. After hours, leave a message and we'll get back to you the next business day.
Not an emergency service
In an emergency, call 911. If money is being taken right now, call your bank's fraud line first, then call us.
What we do
We tell you plainly whether something is real or a scam and what to do next. If you've been caught, we walk you through securing your accounts, contacting your bank and reporting it. With Tech Support, we help with your phones, tablets, computers, apps and settings.
What we don't do
We don't monitor your accounts, devices or messages, and no service can stop every scam. We can't recover lost money for you, but we'll help you report it and work with your bank. We don't repair hardware or buy things for you.
Remote help
We connect to your device only with your permission, every time, and you can end the session whenever you want.
Your information
We use it only to provide your service. We never sell it or share it for advertising. We delete it within 30 days after you cancel, unless the law requires us to keep it.
Family members
A family member can sign you up and pay. We contact your trusted contact only with your permission. What you discuss with us stays between us unless you tell us otherwise.
Price changes
We give at least 30 days' notice. A yearly price is locked in for the year you paid for.
Our promises
We will never ask for your passwords, your Social Security number or a one-time security code. If someone claiming to be us asks, hang up and call 1-888-425-DTGI. We will never call, text or email asking for your card or bank number; you always pay on our secure payment page or by check. You'll always know the price before you pay for anything. A real person answers, and we never pressure you.
Questions? Call or text 1-888-425-DTGI or email contact@districttechgroup.com.
Effective October 2026 · Version 2026-10.1