Scam & Fraud Protection for Seniors
A real person to call when something feels wrong — before you answer, click, or pay. For individuals, families, and senior communities.
SENIOR TECH CARE · SCAM & FRAUD SUPPORT
Americans 60+ lost $7.7 billion to fraud in 2025, up 59% in a single year.
FBI Internet Crime Complaint Center (IC3), 2025 Annual Report.
What Our Scam & Fraud Support Includes
"Is this real?" checks
Call or text us before you answer, click, or pay. We'll help you check.
Step-by-step response
If you've been scammed, we guide you through the process above, start to finish.
Account & device help
Passwords, security settings, and removing anything that shouldn't be there.
Reporting help
We help you file with the right agencies.
Scam alerts
Plain-language updates on the latest scams targeting seniors.
A real person
No automated menus. You talk to someone who knows you.
Everyday tech help
Phones, tablets, computers, and apps, explained patiently.
When It Happens, You Won't Face It Alone
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A resident at one of the senior communities we serve got a call from someone claiming to be an FBI agent. He told her she was connected to a criminal investigation and would face jail time unless she sent payments through Cash App to several accounts. Frightened, she did. Then she called us.
We stayed with her through every step: stopping contact, reporting to Cash App and her bank, securing her accounts, filing official reports, and warning her about the "recovery" scammers who often follow. She got a large-print action plan so she always knew what came next, and we checked in until every step was done.
Real FBI agents never call demanding payment. If someone does, hang up and call us.
What Happens When You Call Us
We make sure you're safe right now.
Is the scammer still contacting you? Is anyone with you? We help you stop the conversation, block the number, and send nothing more.
We protect your money.
Together we call your bank, card company, or payment app to report the fraud, lock what can be locked, and stop anything still pending.
We secure your accounts and devices.
We change passwords, turn on extra security, and check for any software a scammer may have had you install. If needed, we set up credit freezes.
We help you report it.
We walk you through reporting to the right places, such as the FBI's IC3, the FTC, and local agencies, so there's an official record.
We warn you about the second wave.
Scammers often come back pretending they can recover your money. We tell you exactly what that looks like so you don't get caught twice.
We follow up.
You get a written, large-print plan of your next steps, and we check back in to make sure every step is done.
We can't promise lost money will be recovered, but acting fast gives you the best chance and protects you from further loss.
Plans for Individuals & Families
Choose the level of support that fits. Both plans are available nationwide by phone, text, and email.
Scam & Fraud Protection
A real person to call before you answer, click, or pay
$29 / month
Hours: Mon–Fri, 9 AM–5 PM Eastern. A real person answers.
After hours: Call or text anytime and leave a message; we call you back the next business day.
- "Is this real?" checks by phone, email, or text
- Step-by-step scam response
- Account & device security help after a scam
- Reporting help
- Scam alerts
Scam & Fraud Protection + Tech Support
Everything in Scam & Fraud Protection, plus everyday tech help
$49 / month
Hours: Mon–Fri, 9 AM–5 PM Eastern. A real person answers.
After hours: Call or text anytime and leave a message; we call you back the next business day.
- Everything in Scam & Fraud Protection
- Help with everyday technology: phones, tablets, computers, apps, and settings
- "My phone isn't working right" or "How do I do this?" — we help
Buying for a parent? Many members are signed up by their adult children.
After-hours safety: If money is leaving your account right now and we're closed, call the fraud number on the back of your bank card immediately, then call or text us so we can pick it up first thing.
Plans for Senior Communities
Per resident, per month. Both plans include live support Mon–Fri, 9 AM–5 PM Eastern.
| Residents | Scam & Fraud Protection | Scam & Fraud Protection + Tech Support |
|---|---|---|
| Up to 149 | $19 | $39 |
| 150+ | $17 | $35 |
Scam & fraud support plans can be combined with a Care or Care+ workshop package for comprehensive resident coverage.
Need everyday tech help too?
Device setup, WiFi troubleshooting, streaming, smart home — patient help in plain language.
See Tech Support Plans →Frequently Asked Questions
Not sure if it's a scam? Just call us.
Whether it's a suspicious call, a strange email, or a gut feeling that something isn't right — that's exactly what we're here for.