The Resident Tech Care Program
Recurring technology education and one-on-one support for senior living communities.
Built on what works in our free workshop — a recurring program of community workshops, individual office hours, and resident-friendly materials. Delivered by our team, in partnership with yours.
Why Communities Partner With Us
Senior living communities partner with us to give their residents ongoing, professional technology support — without adding to staff workload or asking residents to pay out of pocket.
Reduce Staff Burden
Your activities and care staff can focus on what they do best. We handle the technology questions, one-on-one help sessions, and scam concerns residents bring up daily.
Protect Your Residents
With scams targeting seniors on the rise, residents need trusted, ongoing education — not a one-time class. We're the team they know and trust when something feels off.
Show Leadership Real Outcomes
Every month, you get a summary of attendance, topics covered, and resident engagement. Ready to share with executive directors and corporate leadership.
What's Included
Two program tiers based on how often your residents want to see us.
Care
Monthly partnership
- 1 workshop per month, on-site
- 2 hours of one-on-one office hours per month
- Workshop topic planning based on your residents’ needs
- Printed handouts and reference materials for residents
- Monthly leadership summary report
- Six-month minimum commitment
Care+
Twice-monthly partnership
- 2 workshops per month, on-site
- 4 hours of one-on-one office hours per month
- Workshop topic planning based on your residents’ needs
- Printed handouts and reference materials for residents
- Monthly leadership summary report
- Six-month minimum commitment
Pricing tailored to your community. Schedule a consultation to discuss what fits.
The Resident Support Line
Optional add-on: Direct phone and email support for residents between workshops
Between monthly workshops, questions come up. Suspicious calls arrive. Devices act strangely. The Resident Support Line gives your residents a trusted, patient team to call — not a stranger, and not their kids.
Live phone support
Weekdays, 9 AM – 5 PM Eastern. A real, patient person on the other end — no automated menus.
Fast email response
Email us anytime. Residents receive a response within one business day.
Tech & how-to help
How do I set up my new phone? Why is this so slow? How do I FaceTime my daughter?
Scam verification
Is this call real? Does this email look right? We help residents check before they act.
Post-scam guidance
If a resident has already been scammed, we walk them through exactly what to do next.
Scam alert digests
Scam alerts as they emerge, shared with the community.
Pricing scales with your community size. Available as an add-on to any Care or Care+ plan.
How It Works
Plan
We meet with you to pick monthly workshop topics based on what your residents actually need.
Teach
Our team delivers each workshop on-site — practical, warm, no jargon, no sales pitch.
Support
Every month, residents sign up for one-on-one office hours to get individual help with their devices.
Report
You get a monthly summary you can share with leadership — attendance, themes, outcomes.
The No-Pitch Promise
Residents never pay out of pocket. Residents never see a sales pitch. Workshops stay educational. All ongoing resident support is delivered through your community's plan — never sold direct.
Who Delivers Your Program
John Riley spent his federal career defending some of the largest networks in government — the IRS, U.S. Census Bureau, U.S. Department of Energy, and Treasury. He brings that same experience to your residents, with patience, warmth, and no jargon.
Focused on senior living communities across the DC Metro area and beyond.
Ready to Learn More?
Schedule a 20-minute consultation to walk through the program, or invite your executive leadership to join the conversation.